Edit or cancel your order

We always like to help you. This is also applicable if you want to edit or cancel your order. Unfortunately, we can't grant every wish. In some cases, it's no longer possible for us to change the order as requested. This may be due to that your order already is being processed or just has been handed over to the carrier.

  • Order already in progress but no packing slip yet? Please get in touch with us. We gladly edit your order at your request.
  • Order already in progress and packing slip is available? It's no longer possible to change your order. Please get in touch with us to discuss the possibilities.
  • Is your order ready to be shipped? Your parcel is already in the sorting process. We can no longer change anything to your order.
  • The order has been shipped and you received a Track & trace number? Again, changing or cancelling your order is no longer possible.

In case changing or cancelling your order is no longer possible, you may either refuse the parcel at your door or inform us after delivery to return your order. We would appreciate it if you want to refuse the parcel at the door to let our customer services department know beforehand. This enables us to process the return parcel efficiently and effectively.

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